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What a day in customer service looks like — as AI changes everything

What a day in customer service looks like — as AI changes everything

요약

For Kaylee Harris, who works in customer service for a credit card company, a day at work now looks very different. Her hours used to be filled with calls, note-taking and lengthy card disclosures. Now, thanks to artificial intelligence, she can focus more on…

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For Kaylee Harris, who works in customer service for a credit card company, a day at work now looks very different.Her hours used to be filled with calls, note-taking and lengthy card disclosures. No…

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